Responsible Gaming at dhi88

dhi88 is designed for Bangladesh players who enjoy sports betting, live casino games, slots, and crash games as a leisure activity. Responsible gaming is not a legal footnote for us — it is a core part of how we operate. Every account holder has access to a full suite of player protection tools, available at no cost and with no waiting period.

Whether you are a casual player putting small wagers on BPL cricket or a regular at the live baccarat tables, dhi88 wants your experience to remain enjoyable, affordable, and within your personal limits. This page explains every responsible gaming feature available to you, the warning signs of problem gambling, and exactly how to seek help if you or someone close to you is struggling.

Our Commitment to Player Safety

Player Protection Tools

dhi88 provides a comprehensive set of self-service player protection tools. All of the following can be activated immediately by contacting our support team at [email protected]. There are no fees, no waiting periods, and no pressure — your wellbeing comes first.

Age Verification Policy

dhi88 enforces a strict minimum age of 21 years for all players accessing the platform from Bangladesh. During registration you must confirm that you are 21 or above by accepting a mandatory declaration. dhi88 reserves the right to request government-issued identification at any point — including before processing withdrawals — to verify your age and identity.

If dhi88 has reasonable grounds to believe a player may be under 21, we will suspend the account immediately pending age verification. Any winnings generated during a suspected period of underage gambling will be withheld. If underage gambling is confirmed, the account will be closed, deposits returned, and winnings forfeited in full.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs below are among the most common indicators that gambling may be crossing a healthy boundary. If you recognise any of these patterns in your own behaviour, please use one of the protection tools on this page or contact our support team directly.

• Gambling with money you cannot afford to lose — rent, bills, food budgets, or family savings.
• Chasing losses by increasing bets in an attempt to recover money already lost in a session.
• Spending more time gambling than intended, or finding it genuinely difficult to stop once you have started.
• Hiding gambling activity from family members, friends, or colleagues to avoid questions or concern.
• Feeling anxious, irritable, or restless when not gambling, or when trying to cut back.
• Borrowing money from others or selling personal possessions in order to fund gambling.

Self-Assessment Questionnaire

Answer the following questions honestly based on your recent gambling habits. If you answer "Yes" to two or more, we encourage you to contact dhi88 support or activate a protective tool right away — no judgment, complete confidentiality.

If you answered "Yes" to two or more questions above, please contact our support team at [email protected] immediately. You can also request instant activation of a cooling-off period or self-exclusion — the process is simple, free, and completely confidential.

Principles of Responsible Gambling

dhi88 recommends that all players adopt these core principles to keep gambling an enjoyable part of their leisure time:

• Set a strict budget before every session and treat that amount as an entertainment cost — not an investment you expect to recover.
• View gambling as entertainment only — never as a strategy for generating income or escaping financial difficulty.
• Take regular breaks from the platform, especially during long sessions — step away from the screen and do something completely unrelated to gambling.
• Never chase losses — increasing bets after a losing streak to win back what you have spent is one of the fastest paths to problem gambling.
• Maintain balance across all areas of your life — keep quality time for family, work, friends, and the other interests that matter to you.

How to Request Help from dhi88

To activate any of the protective tools described on this page — or simply to talk through your gambling with a member of our team — please reach out to dhi88 support. We respond to all responsible gaming requests promptly, with complete confidentiality and without judgment.

All responsible gaming requests — including cooling-off periods and self-exclusion — are processed immediately upon receipt. You do not need to provide a reason. dhi88 respects every player's decision to step back, and our team will support you through the process without delay.

Protecting Others Around You

If you are concerned that a family member or someone close to you may have a gambling problem, dhi88 encourages you to have an open and compassionate conversation with them. Share this page so they know help is available. You can also contact dhi88 support on behalf of a registered player if you have serious concerns about their welfare — all such communications are handled with complete discretion.

Players who share devices with household members, including children, should enable device-level parental control tools to prevent minors from accessing gambling platforms. Even brief exposure to gambling content can normalise it for young people, so proactive prevention at the device level is the responsible choice for every household in Bangladesh.