dhi88 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how dhi88 ("we", "us", "the Platform") collects, uses, stores, and discloses personal information obtained from users ("you", "Player") who access or use dhi88.app, including all associated gaming, betting, and account services. By registering an account or using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

dhi88 recognises that players from Bangladesh entrust us with sensitive financial and personal information each time they deposit, withdraw, or interact with the platform. We take that responsibility seriously. This Policy is written in plain language so you can understand exactly what happens to your data — not buried in legal jargon. If you have questions about any section of this Policy, please contact us at [email protected].

Privacy at a Glance

1. Information We Collect

dhi88 collects personal information in the following categories. We collect only what is necessary to operate the platform, verify player identity, process payments, and comply with applicable regulations:

2. How We Use Your Information

dhi88 uses the personal information we collect for the following purposes:

• To create, verify, and manage your dhi88 player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• To verify your identity and age in compliance with our 21+ age policy and KYC obligations.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct.
• To send account-related communications including transaction confirmations, security alerts, and support responses.
• To improve the platform's performance, game library, and user experience based on aggregate usage patterns.

3. Legal Basis for Processing

dhi88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to provide you with the services you have registered for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and regulatory reporting.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming compliance, where these interests are not overridden by your own rights.
• Consent: Where you have provided explicit consent, for example to receive promotional communications. You may withdraw consent at any time by contacting support.

4. Disclosure of Your Information

dhi88 does not sell or rent your personal data. We may share your information in the following limited circumstances:

• Payment processors: We share necessary transaction data with payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session identifiers and wager data necessary to deliver and settle games. They do not receive your full identity or payment details.
• Legal and regulatory authorities: We may be required by law or court order to disclose your information to law enforcement agencies, regulatory bodies, or other government authorities. We will comply with such requests where legally obligated to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of dhi88's business, player data may be transferred to the acquiring entity. We will notify affected players in advance where reasonably practicable.

5. Payment Data and Bangladesh Payment Methods

dhi88 supports BDT-denominated payments via bKash, Nagad, Rocket, and Upay — the most widely used mobile financial services in Bangladesh. When you deposit or withdraw using these methods, dhi88 receives confirmation of the transaction from the payment provider including the transaction reference, amount, and your registered mobile wallet number. We use this information solely to credit your dhi88 account or process your withdrawal.

dhi88 does not store your bKash PIN, Nagad PIN, Rocket PIN, or any other mobile banking authentication credential. These credentials are entered directly into your mobile banking app and are never transmitted to or stored by dhi88. If you use Visa or Mastercard, only a masked version of your card number is retained for transaction reference purposes; full card numbers and CVV codes are handled exclusively by the card processor and are never stored on dhi88 servers.

6. Cookies and Tracking Technologies

dhi88 uses cookies and similar tracking technologies to operate core platform functions and improve the player experience. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference, and enable secure payment flows. They cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect aggregate data on how players navigate the platform — which pages are visited most, which game categories are popular, and where technical errors occur. This data is anonymised and used only to improve the platform.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attempts. These cookies support dhi88's fraud detection systems and protect your account.

Most modern mobile browsers allow you to control cookie behaviour through your browser settings. However, disabling essential cookies will prevent you from logging in or using payment features on dhi88. dhi88 does not use cookies to serve third-party advertising or to track your activity outside of the dhi88.app domain.

7. Data Retention

dhi88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. In general: account identity and transaction records are retained for a minimum of five years following account closure in accordance with anti-money laundering and financial record-keeping obligations; device and session logs are retained for up to 12 months; marketing communications preferences are retained until you withdraw consent.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, dhi88 will securely delete or anonymise it. You may request earlier deletion of certain data by contacting support, subject to legal retention requirements that may prevent complete erasure.

8. Your Rights Regarding Your Data

Subject to applicable law, you have the following rights in relation to the personal data dhi88 holds about you. To exercise any of these rights, contact us at [email protected]:

• Right of access: You may request a copy of the personal data dhi88 holds about you, including the categories of data, the purposes for which it is processed, and any recipients to whom it has been disclosed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held on your account at any time.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

dhi88 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we do not disclose or modify another person's data in error.

9. Data Security

dhi88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls limiting internal data access to authorised personnel only, secure server infrastructure, and regular security reviews.

While dhi88 takes all reasonable steps to safeguard your information, no internet-based platform can guarantee absolute security. You are responsible for keeping your account password confidential and for any activity carried out under your credentials. If you suspect your account has been compromised, please contact dhi88 support immediately at [email protected].

10. Children's Privacy

dhi88 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use the platform. If dhi88 becomes aware that personal data has been collected from a person under the age of 21, we will delete that data promptly and close the associated account. If you believe a minor has registered on dhi88, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

dhi88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page. Where reasonably practicable, registered players will be notified of significant changes via platform notification or email. Your continued use of dhi88 following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dhi88 handles your personal information, please contact our support team. We aim to respond to all enquiries within 5 business days.